Non-emergency medical transportation (NEMT) for appointments, procedures, and ongoing care — scheduled around your treatment plan.
Riverdale Transit Shuttle's medical transportation service, also known as non-emergency medical transportation (NEMT), covers the full range of healthcare-related trips: specialist visits, outpatient procedures, physical therapy, lab work, and more.
Every ride is operated by a licensed, insured company with background-checked drivers, and every wheelchair-accessible vehicle is inspected regularly for safety. Whether you need a single ride or a recurring schedule, our dispatch team is available 24/7 to help you plan it, and a real person answers the phone, not an automated system.
Riverdale Transit Shuttle was built around the specific challenges of medical transportation: predictable, dependable transportation for passengers and families who can't afford a ride that shows up late, cancels last minute, or isn't equipped to handle their needs. That focus shapes everything from how we train drivers to how we schedule vehicles across our service area.
If you're not sure whether medical transportation is the right fit for your situation, call our dispatcher at (708) 654-3440. We'll ask a few quick questions about your trip, your mobility needs, and your schedule, then recommend the right vehicle and service for you, even if that means pointing you toward a different one of our services instead.
Here's what makes our medical transportation service reliable, safe, and comfortable from pickup to drop-off. These aren't one-off perks; they're standard on every trip we run, regardless of the time of day, the distance, or how far in advance you booked.
Scheduled, professional transportation for any non-emergency healthcare appointment or procedure.. This is one of the standards every driver and vehicle in our medical transportation fleet is held to on every single trip.
We work around your appointment times, including recurring physical therapy or specialist visit schedules.. This is one of the standards every driver and vehicle in our medical transportation fleet is held to on every single trip.
Medical transportation includes ramp- and lift-equipped vehicles for passengers who use a wheelchair.. This is one of the standards every driver and vehicle in our medical transportation fleet is held to on every single trip.
Drivers understand that patients recovering from a procedure may need extra time, care, and a steady arm.. This is one of the standards every driver and vehicle in our medical transportation fleet is held to on every single trip.
We regularly transport patients throughout the region's hospital and clinic network.. This is one of the standards every driver and vehicle in our medical transportation fleet is held to on every single trip.
Book a single appointment ride or set up a recurring schedule for ongoing treatment.. This is one of the standards every driver and vehicle in our medical transportation fleet is held to on every single trip.
From your first call to safe drop-off, here's exactly what to expect when you book medical transportation with Riverdale Transit Shuttle.
Reach our 24/7 dispatcher at (708) 654-3440 or use our online booking wizard to submit your medical transportation request, including pickup address, destination, and preferred date and time.
Our dispatch team reviews your request, confirms any special accommodations such as a wheelchair-accessible vehicle, and assigns the right vehicle and driver for your trip.
Your driver arrives at the scheduled pickup time, ready to assist from the front door of your home or facility.
You're transported directly to your destination in a clean, well-maintained vehicle, with the driver monitoring traffic and route conditions along the way.
Upon arrival, the driver assists you safely to the entrance of your destination, or all the way inside if needed.
Fully licensed transportation company with commercial insurance on every vehicle.
Ramp- and lift-equipped vehicles built for safe, comfortable boarding.
Ride requests accepted around the clock, including holidays and weekends.
Clean, well-maintained vehicles inspected regularly for safety and comfort.
Background-checked, trained drivers experienced in medical and senior transport.
Drivers assist from the front door to the vehicle and all the way to your destination.
A real person answers the phone day or night to coordinate your ride.
Years of experience coordinating dialysis, hospital discharge, and appointment rides.
Based in Park Forest, IL, we provide medical transportation to more than 20 surrounding communities within approximately a 100-mile radius. Our drivers know the local roads, hospital campuses, and neighborhood layouts throughout Park Forest, Chicago Heights, Homewood, Matteson, Harvey, Olympia Fields, Flossmoor, Richton Park, Hazel Crest, South Holland, Lansing, Frankfort, University Park, Country Club Hills, Dolton, Monee, Glenwood, Lynwood, Steger, Burnham, and Dyer, Indiana, which means faster, smoother trips whether you're headed to a medical appointment, the airport, or across town.
No matter which community you're calling from, the same standards apply: licensed and insured vehicles, background-checked drivers, and a dispatcher available 24 hours a day to help coordinate medical transportation. We plan routes with local traffic patterns and highway conditions in mind, so pickup times stay realistic and predictable, even during rush hour or bad weather.
Here are the questions we hear most often about medical transportation. If yours isn't answered below, call us directly at (708) 654-3440 and our dispatcher will walk you through it.
NEMT refers to scheduled transportation for medical appointments, procedures, and treatment that does not require an ambulance or emergency response — exactly what Riverdale Transit Shuttle provides.
We provide rides for specialist visits, lab work, outpatient procedures, physical therapy, imaging appointments, and any other non-emergency medical trip.
Yes, we regularly set up recurring schedules for patients attending physical therapy, dialysis, or other ongoing treatment plans.
Yes, our medical transportation fleet includes ramp- and lift-equipped vehicles for passengers who use a wheelchair.
Yes, family members and care coordinators frequently book medical transportation on behalf of a patient.
Yes, we regularly work with hospital case managers, clinic staff, and care coordinators to arrange patient transportation.
We recommend booking 24-48 hours in advance for routine appointments, but same-day requests are accepted based on availability.
Yes, you can schedule both your ride to the appointment and a return pickup, which is especially helpful after a procedure involving sedation.
We serve Park Forest and roughly 20 surrounding communities across Illinois and Northwest Indiana within about a 100-mile radius.
Pricing depends on distance, vehicle type, and whether the ride is a one-time or recurring trip. Call (708) 654-3440 for a quote.
Wheelchair accessible · Licensed & insured · Available 24/7